Supply chain & WMS Senior Consultants/ Project Managers
General Summary
Senior Consultants/ Project Managers provide support throughout a customer implementation, ongoing support and process improvement. They are focused on a building expertise for all products that SCJ sells and delivering that expertise to end customers. They are also focused on managing customer relationships, mentoring junior consultants and managing/ developing consultant utilisation.
Principal Duties and Responsibilities/knowledge
- Performs testing, configuration, deployment, detailed design, ongoing process improvement, training and ongoing support in a timely manner. A majority of time is spent onsite working directly with the customer project and support team.
- Proactively troubleshoots and resolves issues that arise during the implementation and support cycle. Updates and maintains the project issues list, which includes prioritizing and closing off the issues.
- Works with customer to test and implement interfaces between MA products or external systems.
- Leads project status meetings.
- Can write reports, queries and extracts in a timely manner to provide the customer with relevant performance information
- Works directly with the customer to ensure on-going consultant utilisation
- Provides ongoing mentoring to the customer
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Project Role
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- Individual Independent Contributor. May review the work of others
- Meets utilization expectations
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Skills/Qualifications
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- Senior-level professional contributor
- Typically requires BS/BA or higher in Engineering or Computer Science and/ or 5+ years of experience in related field
- Adheres to best practice processes and procedures
- Ability to generate billed work for consultants
- Clear, proactive communication is key
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Scope of Impact/Degree of Independence
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- Works independently on larger, moderately complex projects/assignments that have direct impact on customer operations. Receives guidance only on unusual complex problems or issues
- Errors in judgment or failure to achieve results may cause direct issues in customer operations and SCJ operations
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Problem Complexity/
Decision-Making Authority
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- Performs professional level work that typically requires processing and interpreting, more complex, less clearly-defined issues. Identifies problems and possible solutions and takes appropriate action to resolve
- Plans most aspects of work within specified deadlines with some need to change the priorities
- Independently completes tasks at hand
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Technical Knowledge
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- Possesses and applies broad knowledge of principles, practices, and procedures of a particular product or platform to the completion of moderately complex assignments
- Has basic to mid level knowledge of additional products or platforms (Crystal, Cognos, SQL)
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Client Relationship Skills
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- Responds to client requests for information in a timely and clear manner
- The senior consultant is the first point of contact for client functional, process and improvement requests
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Corporate Contribution
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- Participates in training to enhance skills necessary to be a valuable team member
- Assists with practice administrative tasks (time and forecast entry)
- Mentors junior consultants
- Proactively ensures that the consulting team is fully utilised
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