Distributed Order Management

Distributed Order Management simplifies your fulfilment process by orchestrating the following services inside a business process engine:

  • Aggregating and prioritising orders: Whether your customers order online, at a store or through your call centre, all orders land in a central repository for visibility and enterprise-wide order fulfilment. Distributed Order Management also ensures your most important customers receive the inventory when it's in short supply.
  • Sourcing: Optimize procurement across an extensive supply network, including stores, distribution centres and your suppliers, to meet current demand. Automatically generate purchase orders for additional supplies when needed. Plan for the future and receive immediate notice of events that may delay order delivery.
  • Scheduling and shipping: Ensure your delivery commitments remain realistic by monitoring available-to-promise (ATP) requirements. Efficiently route your orders to customers, distribution centres, retailers and partners to minimize delivery time and storage costs.
  • Managing exceptions and substitutions: Predict inventory shortages, potential customer service issues and delivery problems, so you have the time and information necessary to place new orders, reroute, substitute and communicate with customers. Reduce back-orders and meet customer demand by automating substitutions for similar products based on your own rules.
  • Deploying Inventory: Reroute in-transit inventory based on where it's needed most. Monitor distribution centre and store-level inventory positions and distribute inventory as it clears customs. Fulfil customer orders from anywhere in the inbound network, including transloading facilities and logistics hubs.
  • Reporting: Capture key performance metrics and establish benchmarks for on-time deliveries, cash-to-cash cycle time, inventory turns and forecasting accuracy. Get the information you need to continuously improve your fulfilment process